Returns & Exchanges
At BOYA, we stand behind the quality of our audio equipment and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your gear doesn't meet your professional standards, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Place the electronic device in its original packaging including all cables, manuals, and accessories to ensure a full refund and avoid restocking fees.
Ship to BOYA
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing